Session 8: Increasing the Resilience of E-government Services in Southeastern Europe (in Partnership with the Geneva Centre for the Democratic Control of Armed Forces (DCAF))
What is the importance of safe governmental networks and citizens’ trust in them for successful implementation of national e-governance services?
The ICT infrastructure of the ministries of interior: backbone of more efficient police work and governments’ e-services delivery?
Responding to cyber space treats to governmental ICT systems: importance of national, regional and international cooperation and best practice sharing
SEE countries very much base their governance structures reforms on the development of e-government services, expecting the governance to become more efficient and transparent, while relying on citizens’ and private sector’s increased use of ICT. Key precondition for e-government services to be widely accepted by the citizens and private sector is trust in their security.
During 2016, we witnessed increased number of large-scale cyber attacks paralyzing governmental services in more developed and developing countries equally. This trend makes the necessary trust building even harder; hence, it becomes ever more important to support governments in building resilience to cyber space threats to its functions and institutions. This is not straightforward, as it may seem: cyber security is complex, and requires national cross-sector communication and cooperation, as well as the smooth, quick and efficient international cooperation, something that is not inherent to SEE governance practices.
The session will discuss what good practices can be offered to the region, and how to utilize both good and bad examples of others.